Customer Service Mon-Fri 9am-4.30pm
Tel - 01262 678299

Shipping Information

All orders/items are shipped directly from Thomas Defence Systems Ltd, Pinfold Lane, Bridlington, YO16 6XS, England.

Please select your desired shipping option at checkout. If you are buying goods and you require for a specific delivery date please contact us to advise in advance to ensure delivery times can be met. You may either call or email us directly. We suggest that you supply the specific delivery date at order point or contact us in advance, if urgent. We are unable to guarantee that your order will be shipped on the day that you place your order.

We pride ourselves on delivering all our shipments on time, in perfect condition and in working order. Any problems, concerns or queries you experience regarding shipping should be directed to us immediately for our prompt attention. We will endeavour to answer your questions and assist with problems receiving goods/delivery delays. We hope you will be pleased with everything you have bought from us but if you are unhappy with your products, you can return them to us in accordance with the details described in cancellations, returns and refunds. Please take care when opening packaging that the order/products(s) were delivered in. If you receive a package where there is indication of external damage, you may either refuse the package or accept by informing the carrier of the damage.

From time to time shipping delays may be experienced due to weather/road/rail/air conditions, power failures, postal delays/strikes, etc. In some circumstances these conditions may be extreme and out of our control. Thomas Defence Systems Ltd accepts no liability for late delivery of your order in such circumstances and for whatever reason.

Thomas Defence Systems Ltd reserves the right to use an alternative shipping method when appropriate and/or when normal methods are not available.

Where possible, we will ship orders on the same day they are received and we will normally dispatch your order to you within 5 (five) working days. We will contact you if there are any stock/delivery problems. You will then have the option whether you wish to proceed with your order, change your order, or cancel it. If your order is out of stock but you wish to keep your order with us, we will place on back order and contact you as soon as available.

We offer several different shipping/delivery methods, whether delivering inside the United Kingdom, Europe, Asia, Australasia, USA or Canada.

United Kingdom shipping options;

POST OFFICE 1ST CLASS - £7.00 Normally delivered the following day of dispatch (please note delivery to the Scottish Highlands may be longer).

SPECIAL DELIVERY - £17.00 Delivered following day of dispatch.

24 HOUR Parcelforce/ParcelstoGo - £22.00 Delivered following day of dispatch.

Europe shipping options; EC Euro 48 - £40.00 Normal delivery in 2 (two) days of dispatch.

Asia/Australasia/USA/Canada shipping options; Asia & Australasia, UPS or similar - £100.00 – Delivery approximately 5 (days) from dispatch of order. USA & Canada, UPS or similar - £90.00 – Delivery approximately 5 (days) from dispatch of order.

* All shipping prices are plus 20% VAT where applicable. ** All prices in GBP Sterling.

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