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Terms and Conditions PDF Print E-mail


Prices are correct at time of printing and may be changed without prior notice.  Prices may vary due to rate of exchange fluctuations.  All orders/goods must be paid in full before shipping.
Orders shall be confirmed by way of email automated confirmation.
Please allow 5 (five) days for delivery of your order, unless otherwise advised by Thomas Defence Systems Ltd.
Cancellations cannot be accepted once your order has been processed and dispatched from the factory.
For custom colour orders cancellation will only be accepted within 7 (seven) days of receipt of the date of the order to qualify for cancellation & refund (if applicable).  If we have already started production on your custom order we cannot guanrantee that a refund will be made.
In some cases subsitute goods may be offered if your preferred item is no longer available.  You will be advised of this prior to dispatch and your rights of cancellation shall not be affected.
If you wish to return any item, which must be unused, you must inform us in writing within 7 (seven) days from the date of which the goods are received by you.  Products must be returned to Thomas Defence Systems Ltd to comply with our cancellation terms.
We will replace or repair at our option any products that we have manufactured which you can establish is not to the high standards of quality workmanship or materials for a period of 1 (one) month after your receipt of the order.  We will not replace or repair any item where the defect has occured due to your wilful damage, neglience and/or failure to follow manufacturers instructions of use, misuse, alteration or repair.
Where we act as a direct agent for the manufacturer of items sold on this site, we accept no responsibility for failure of the products or resulting consequences.  Any defect of these items occuring under normal use may be returned to ourseleves, which we shall return to the manufacturer for their assessment/repair.
For any items returned, please enclose details of the problem with your contact details.
If you receive a package where there is indication of external damage, you may either refuse the package or accept by informing the carrier of its damage.
Thomas Defence Systems Ltd is not liable for any injuries, loss or damage that may occur to you or your equipment.  Consumers should ensure that equipment choices are made with adequate consideration of individual, needs, skill, capabilities and experience levels before seeking to aquire skydiving and/or parachute equipment.
Contracts will be governed by English Law and will come under the exclusive jurisdiction of the English Courts.

All goods remain property/ownership of Thomas Defence Systems Ltd until such time as they are paid for in full by the buyer or suitable representative. 
In the event of non-payment Thomas Defence Systems Ltd shall be entitled to repossess the goods unless they have been subject to prior resale in which case Thomas Defence Systems Ltd shall be entitled to the proceeds of resale in the hands of the buyer or any liquidator, receiver or trustee of the buyer.

VAT Information:

UK residents - 20%

European residents (non UK) - 20%

European residents (non UK) with VAT number - zero rated (please supply country VAT number when ordering)

World-wide (non European) - zero rated

Shipping/Postal Information:
First Class - UK only, Royal Mail First Class delivery, normally next day
Royal Mail Recorded/Special Delivery, normally next day
Airmail - Europe only, Europe Air Mail Parcel Service
Airmail - World-wide (non European) - Airmail Parcel Service
48 Hour - UK & Europe only, Royal Mail Parcelforce 48 Hour delivery
24 Hour - UK only, Royal Mail Parcelforce 24 Hour delivery
World-wide (non European) Airmail - 5/12 day delivery
For any special delivery other than listed above, please contact us directly.

 

Company: Incorporated as private limited.  Thomas Defence Systems Ltd, Company No. 1169815.

Registered Office: 2 Belgrave Crescent, Scarborough, YO11 1UB, UK.